Right of withdrawal
In accordance with Articles 52 and following of Legislative Decree 206/2005 (Italian Consumer Code), the Customer acting as a consumer (a natural person purchasing for purposes not related to professional activity) has the right to withdraw from the purchase contract without providing any reason and without penalties, within 14 days from the date of receipt of the goods.
To exercise the right of withdrawal, the Customer must send a communication within 14 days from the delivery date, either by email or through the dedicated procedure available in their account on the Pollice Verde website.
Once the request has been received, the Customer Service will provide instructions for returning the goods, which must be sent back within 14 days from the authorization.
If the product is damaged upon delivery or clearly not compliant with the order, the return shipping will be at Pollice Verde’s expense.
If the withdrawal is due to personal reasons (e.g. change of mind), return shipping costs will be borne by the Customer.
Warranty
All products sold by Pollice Verde are covered by the legal guarantee of conformity for a period of 24 months, in accordance with EU regulations, as well as any manufacturer’s commercial warranty.
To benefit from warranty services, the Customer must retain proof of purchase (invoice or receipt).
The warranty covers defects of conformity, provided that the product has been used correctly and in accordance with its intended use.
In case of lack of conformity, Pollice Verde will, at no cost to the Customer, repair or replace the product, or where applicable, provide a price reduction or refund.
If, after inspection by an authorized service center, the defect is found not to be covered by warranty, any costs for inspection, repair and transport may be charged to the Customer.
The right of withdrawal will be forfeited if:
- the product has been used, even partially
- the original packaging is missing
- essential parts or accessories are missing
- the product has been damaged for reasons not related to transport
In such cases, the product will remain available for collection by the Customer at their own expense.
DOA (Dead On Arrival) replacements are handled according to the manufacturer’s policies. Replacement or repair times depend solely on the manufacturer.
If it is not possible to repair or replace the product, Pollice Verde may, at its discretion, issue a full refund or provide a replacement product of equal or higher value.
Pollice Verde is not responsible for delays in repair or replacement processes.
Returned products must be sent back complete in all their parts, including original packaging, accessories and documentation.
Privacy
Personal data collected during the order process are used exclusively to fulfill the Customer’s request and will not be shared with third parties.
Data processing is carried out in compliance with Regulation (EU) 2016/679 (GDPR).
The data controller is Pollice Verde di Gianfranco Chiapperini.
Complaints
Any complaints must be addressed to:
Pollice Verde di Gianfranco Chiapperini
Contrada Misericordia snc
70054 Giovinazzo (BA) – Italy
Applicable law
The sales contract is governed by Italian law.
In case of disputes:
- if the Customer is a consumer, jurisdiction lies with the court of their place of residence
- in all other cases, jurisdiction lies exclusively with the Court of Bari (Italy)