Right of withdrawal

Right of withdrawal

16. Pursuant to articles 64 and subsequent of Legislative Decree 206/05., if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a Pollice verde; a VAT number reference) has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within 14 days. from receipt of the order.

17. To exercise this right, the Customer must send Pollice Verde a communication to that effect within 14 (fourteen) working days from the date of receipt of the goods by the courier. This communication must be sent by email or via an automated procedure from your profile on the Pollice Verde website. Once we have received the aforementioned notice of withdrawal, Pollice Verde's Customer Service will promptly notify the Customer of the instructions on how to return the goods, which must reach Pollice Verde within 14 (fourteen) days from the authorisation.

18. In the event that the product received by the customer is damaged since the opening of the package, or clearly not compliant with what was purchased, the Customer has the right to withdraw from the order by requesting collection at the expense of Pollice Verde. If, on the other hand, the Customer exercises the right of withdrawal for other personal reasons (he changed his mind, the product is no longer necessary) the return costs will be at his expense, in this case the Customer can ask Pollice Verde.


19. All products sold by Pollice Verde to individuals are covered by the manufacturer's conventional guarantee and by the 24-month guarantee for lack of conformity, pursuant to Legislative Decree 24/02. To use the warranty, the Customer must keep the invoice or receipt that he will receive in the product package.

20. The manufacturer's standard warranty is provided in the manner described in the documentation inside the product packaging. If, following intervention by an Authorized Assistance Centre, the defect is not covered by the manufacturer's standard warranty, the Customer will be charged for any costs of verification and recovery requested by the Authorized Assistance, as well as transport costs, if supported by the Pollice verde;

21. The 24-month warranty pursuant to Legislative Decree 24/02 applies to products that present a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and with the provisions of the attached technical documentation. This guarantee is reserved for the private consumer (natural person who purchases the goods for purposes not related to his professional activity, or who makes the purchase without indicating a VAT number in the order form). In the event of a lack of conformity, Pollice Verde will restore the conformity of the product by means of repair/replacement or a reduction in price, at no cost to the Customer, until the termination of the contract. If, following intervention by an Authorized Assistance Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and repair required by the Authorized Assistance, as well as the transport costs if supported by Pollice Verde.

The right of withdrawal is lost entirely, due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Pollice Verde ascertains:

- the use of the asset or parts of it;

- the lack of the external packaging and/or the original internal packaging;

- the absence of integral elements of the product (accessories, cables, manuals, parts, ...);

- damage to the product for reasons other than its transport.

In the event of forfeiture of the right of withdrawal, the goods will remain at the Pollice Verde headquarters, available to the Customer for collection at his expense.

22. Replacements in the event of DOA (Dead On Arrival: product not working on delivery) take place only if expressly provided for by the manufacturer. The timing of replacement or repair of the product depends exclusively on the manufacturer's policies.

23. In the event that, for any reason, it is unable to return a product under warranty to its Customer (restored or replaced), Pollice Verde may, at its own discretion, proceed to refund the entire amount paid or to replace it with a product of equal or superior characteristics.

24. No damage can be requested from Pollice Verde for any delays in carrying out repairs or replacements.

25. In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, etc.. .).


26. The personal data requested when forwarding the order are collected and processed in order to satisfy the express requests of the Customer and will in no case and for any reason be transferred to third parties. Pollice Verde guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree 196 of 06.30.03.

The data controller is the Pollice verde company of Gianfranco Chiapperini.


27. Any complaint must be addressed to Pollice Verde di Gianfranco Chiapperini, Contrada Misericordia snc, 70054 Giovinazzo (BA)

Applicable law

28. For everything not expressly provided for and not provided for herein, the parties make explicit reference to national and Community regulations, ordinary and special, on the subject of sale, consumer rights and e-commerce.

The sales contract between the Customer and Pollice Verde is understood to be concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Bari.