Frequently asked questions about bonsai
Clear answers to the most common questions about shipping, choosing and caring for bonsai.
How do you ship bonsai? Are they safe during transport?
We carefully pack bonsai to ensure the plant’s health and prevent damage to branches and pots.
The pot is protected to maintain moisture in the root ball, while the entire package is stabilized with protective materials to ensure 360° protection.
For larger plants, we create custom wooden structures on pallets to avoid impacts during transport.
What if the bonsai arrives damaged?
We do everything possible to prevent this thanks to careful packaging.
- Take photos immediately after opening the package
- Contact us right away and send the images
We quickly assess the situation and find the best solution. In serious cases, we arrange pickup and provide a refund or replacement.
I don’t know which bonsai to choose
We help you choose the most suitable plant based on:
- experience level
- environment (indoor/outdoor)
- climate
Contact us on WhatsApp as well: we will guide you step by step.
Will I receive care instructions?
Yes, every bonsai is shipped with a botanical sheet including guidance on:
- placement
- watering
- fertilization
You can also contact us for support even after purchase.
Is the bonsai in the photo the one I will receive?
If the specimen is unique, you will receive exactly the one shown in the photo.
If it is a multiple availability product, you will receive a bonsai equivalent in species, pot and quality, with natural differences in shape.
Can I add a gift message?
Yes, add your message in the order notes or contact us immediately after purchase.
Can the bonsai lose leaves after shipping?
Yes, it can happen due to transport stress, especially in case of delays.
If you notice significant issues, contact us with photos: we will assist you immediately.